Journal
Short pieces on measuring module uptake—written for platform and product teams who ship shared capabilities.
Why login volume is a poor proxy for platform adoption
Daily actives can rise while your most expensive modules stay untouched. Here is a clearer way to read uptake.
Permissions that quietly block feature discovery
Users cannot adopt what they cannot see. Role defaults often hide the very capabilities your roadmap celebrated.
Reading a tenant adoption scorecard without gaming it
Scorecards drive behaviour. Design them so customer success expands real use—not checkbox tours.
Feature flags and the illusion of release adoption
A flag at 100% is not adoption. Exposure without activation is a silent failure mode.