Privacy policy

Platfcloud (“we”) respects your privacy. This policy explains how we handle personal data when you visit platfcloud.digital or engage our platform adoption analytics services. We are based at 23 Church Way, Bradworthy, EX22 6TA, United Kingdom.

Data we collect

Contact forms may collect your name, email address, company name, service interest, and message content. If you engage us, we may process business contact details and project information you provide. Server logs and analytics cookies (if accepted) may collect IP address, browser type, and pages viewed.

How we use data

We use personal data to respond to enquiries, deliver contracted services, improve the website, and meet legal obligations. We do not sell personal data.

Legal bases

Under UK GDPR we rely on: legitimate interests (responding to business enquiries and securing our site), contract (performing services you request), consent (non-essential cookies), and legal obligation where applicable.

Cookies

See our cookie policy for details. You can accept or reject non-essential cookies via the banner; rejection does not block site use.

Sharing

We may use processors such as email or hosting providers under appropriate agreements. We share data with authorities only when legally required.

Retention

Enquiry messages are kept only as long as needed to handle your request and for reasonable follow-up, then deleted or anonymised unless a client relationship continues. Contract records are retained as required for accounting and legal purposes.

International transfers

If tools process data outside the UK, we use appropriate safeguards such as UK adequacy regulations or standard contractual clauses where required.

Your rights

You may request access, correction, erasure, restriction, or portability of your personal data, and object to certain processing. You may lodge a complaint with the Information Commissioner’s Office (ICO). Contact us at hello@platfcloud.digital or +44 070 8988 7343.

Children

Our services are directed at businesses and professionals. We do not knowingly collect data from children.